Accept Credit Cards







Find quick answers to your questions below...
Order Status
• How do I change quantities, add an item or cancel an item in my order?
• How do I track my order?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• How do I return my product?
• When will my order ship?
Order Problems
• My order never arrived.
• An item is missing from my shipment.
• I received the wrong product.
• My product is missing parts.
Shipping and Handling
• Shipping Damages
• How will you ship my order and when will it arrive?
• International Shipping
• How much is my shipping & handling?
Guarantees & Returns
• Products Are Guaranteed to Work
• Privacy Policy
• Security
• What is your return policy?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• What are my payment choices?
• I need a copy of my receipt/invoice.
• How will charges from PondAndFountain.com appear on my credit card bill?
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?